Grasshopper’s latest features and partnerships are designed to deepen customer relationships, streamline workflows, and empower small business success.
BOSTON, April 22, 2025 – Grasshopper, the easy-to-use virtual phone system that keeps business and personal calls separate, today announced updates that help empower small business owners to find information faster, respond to customers more efficiently, and elevate their customer interactions with smart conversation filters, global search capabilities, and enhanced call management tools.
“For small business owners, first impressions are everything. With these new features, Grasshopper is giving businesses the tools to improve their communication from the start and build stronger, lasting relationships with their customers,” said Scott Manning, General Manager, Grasshopper. “Grasshopper’s latest updates ensure businesses not only communicate more effectively but also present themselves with professionalism and take greater control of their growth. We remain steadfast in our mission to empower entrepreneurs and small business owners with a communications solution that is built, priced, and packaged specifically for them.”
Organize Customer Communication with a New Unified Conversations View
Grasshopper’s new unified Conversations makes staying on top of customer interactions easier than ever, by consolidating calls, texts, voicemails, and faxes into a single thread. The newest features help businesses stay organized, save time, and deliver exceptional service.
- See all interactions in one view: Use the Conversations feature for a streamlined view of each customer conversation, bringing all interaction types into a unified thread, including calls, texts, voicemails, and faxes. Available on mobile and coming soon to desktop applications.
- Find specific interactions faster: Use smart Conversation Filters by interaction type to quickly locate calls, texts, voicemails, or virtual faxes, all organized in a single, streamlined interface for each contact on mobile and coming soon to desktop applications.
- Respond to customers quicker: Global Search helps businesses find exactly what they need with precision by scanning the account for relevant details, helping to respond faster to customer questions.
- Keep business and personal contacts separate: Take your customer communication organization a step further with contact management to keep business and personal contacts distinct and organized.
Professional Call Features
Enhance your business professionalism with features that make it easy to quickly spot follow-ups or action items from prospects or customers, helping you stay organized and on top of your business.
- Capture every call: Record incoming and outgoing calls automatically for better insights and follow-ups to improve team performance and customer interactions.
- Review action items at-a-glance (coming soon): Turn calls into text quickly with Call Recording Transcripts to easily review conversations and identify follow-ups.
- Understand missed opportunities: Gain insights on missed or hang-up call reasons, helping businesses identify patterns and proactively address potential gaps.
Partnerships That Bring Essential Tools and Exclusive Discounts to Grasshopper Customers
Grasshopper partnerships bring essential tools at exclusive discounts, ensuring Grasshopper customers have the right pieces in place to make their business a success.
- Create a polished online presence: WordPress offers pre-built themes, user-friendly tools, and an exclusive 30% discount on annual plans for Grasshopper customers.
- Boost digital footprint: TransUnion Digital Listing Management (DLM) offers customers a solution to update, optimize, and manage business listings through a single entry that auto-populates across 80 search platforms. Plus, Grasshopper customers get an exclusive 25% discount.
- Separate business and personal finances: Grasshopper customers can get started with a free business checking account from Novo, spending less time and energy managing finances and more time on what really matters.
To learn more, please visit: grasshopper.com/blog/2025-spring-launch