Small business owners wear many hats—from managing customer relationships to ensuring operations run smoothly. Communication is at the heart of these efforts, and Grasshopper’s latest release is here to make it all easier. From centralizing your communications to managing contacts seamlessly, we’ve got you covered. This year’s updates are designed to help entrepreneurs like you elevate your business’s communication game, boost professionalism, and access exclusive partnerships.

Organized Customer Communications at Your Fingertips

Time is one of the most valuable resources for small business owners. With competing demands, tracking customer communications can be a challenge. Grasshopper's suite of new features are aimed to simplify how you manage customer interactions. The result? Faster responses, stronger relationships, and a centralized process that saves you unnecessary headaches.

Here’s how the updates can make a difference:

• Conversation Filters: Narrow down your customer interactions by calls, texts, voicemails, faxes, or view all at once. Use multi-select filters to customize your view, allowing you to zero in on critical interactions, ensuring you never miss an important update.
• Global Search: Locate specific conversations or customer details without scrolling endlessly. Whether someone asks about last month’s invoice or last week’s question, quickly find the messages that matter most in seconds. Following up with customers has never been more efficient.
• Conversations in Desktop App (Coming Soon): Seamless customer communication is expanding beyond mobile. Soon, you will see Grasshopper’s Conversations unified view directly from your desktop app for added convenience.
• Contact Management: Keep your business contacts separate (and organized!) by viewing your business and personal contact lists side by side, eliminating any mix-ups. Plus, with our direct import feature, syncing your phone’s contacts with Grasshopper’s system is a breeze. Easy-to-manage profiles ensure your address book works as hard as you do.

Professionalism at Its Finest

First impressions can define customer relationships, and Grasshopper’s new tools help you build the professional brand your business deserves. Features designed for clear, detailed communication ensure nothing gets lost in the shuffle and elevate your interactions to the next level.

Here are the standout updates to support polished, professional communication:

• Call Recording: Forget scrambling to jot down notes during calls. With the call recording feature, you can revisit conversations to stay on top of essential details or verify information.
• Call Recording Transcripts (Coming Soon): Review calls without having to hit "play." Paired with call recordings, transcripts provide a text-based overview of your customer conversations. Review and search for action items or follow-ups with ease.
• Missed/Hang-up Call Reasons: Identify patterns in missed calls, such as after-hours activity or incomplete setups. By identifying and addressing these issues, you can fine-tune your responsiveness to improve customer satisfaction.

More Than a Virtual Phone System, Your Business Partner

Running a business requires more than just communication; it demands the right tools. Grasshopper partners with other innovative companies to give you access to essential tools and exclusive discounts to help your business thrive.

Some of the key partnerships include:

• WordPress: Use the world’s leading website platform to create stunning websites that elevate your online presence.
• TransUnion: Ensure your business details are accurate and consistent across 80+ platforms. Real-time updates, seamless integrations, and detailed analytics mean less time spent on manual updates and more time running your business.
• Novo: Enjoy modern banking tailored for small businesses, with features that make managing your finances a breeze.

Why Grasshopper Is the Perfect Fit for Small Businesses

Whether you’re running a one-person operation or have a small team, Grasshopper is here to help you work smarter, not harder. We know how much work goes into building a business, and these features are designed to lighten the load. Whether it’s streamlining customer communication, improving professionalism, or providing tools to help your business thrive, every feature is built with your success in mind.

Take Control of Your Business Communications Today

Grasshopper’s new features are designed to help small business owners like you save time, communicate clearly, and achieve your goals. Don’t just run your business; elevate it.

Explore all the new tools by signing up or upgrading your account. Because your business deserves technology that works as hard as you do.